Contact Us

Reach out anytime for help with your fairplay betting ID or account.

Frequently Asked Questions (FAQ)

1. How do I log in to Fairplay Official?

To log in, open the official Fairplay Official website or mobile app, enter your registered Mobile Number / User ID and Password, then press Login.
If you do not have an account yet, you must register a new ID first through an authorized agent or WhatsApp support.

2. I forgot my password. How can I reset it?

Click on Forgot Password on the login page → Enter your registered mobile number → You will receive an OTP → Set a new password and log in again.
If the OTP does not arrive, contact Fairplay customer support.

3. Why am I not receiving OTP for login?

You may not receive OTP due to:

• Network issues or poor signal

• Mobile number not active or DND enabled

• Server congestion on peak match hours

Try again after a few minutes or restart your phone.
If still unable, contact support for manual verification.

4. Can I log in from two devices at the same time?

No. For security reasons, Fairplay allows only one active device login at a time.
If a new device login is detected, the previous session will be logged out automatically.

5. Is Fairplay Pro login safe?

Yes, Fairplay Pro uses secure encryption, OTP verification, and anti-fraud protection to ensure safe access.
Always log in through the official website/app and avoid sharing your password.

6. Why is my Fairplay account locked?

Your account may be locked if:

• Multiple wrong password attempts

• Suspicious login activities

• Violation of platform terms & policies

• KYC or payment verification pending

Contact support to unlock your account.

7. Can I change my mobile number after registration?

Yes, but for security reasons, you must contact customer support or your ID provider with valid identity proof for mobile number change.

8. Can I use a VPN to log in?

Using a VPN may cause account suspension or login failure, as VPN usage is restricted for security reasons.
Always log in with your original network.

9. Why is the website not opening?

The site may be temporarily down due to:

• Technical server maintenance

• High traffic during big matches

• ISP restrictions in your region

Try refreshing, clearing cache, or using another network connection.

10. How do I enable secure login?

To enable secure login:

• Turn on Two-Factor Authentication (2FA / OTP Login)

• Create a strong password

• Avoid sharing login credentials

• Logout after every session

• Do not use public Wi-Fi